CANCELLATION OF THE CONTRACT / RESERVATION BY THE CUSTOMER:

 

If cancellation occurs, the following will be charged as a penalty: 

• From the date of the reservation until 30 days before arrival: free cancellation (€ 50 will be charged for cancellation management).
• Between 29 days and 15 days before the date of arrival: 50% of the total amount of the stay.
• Between 14 days before arrival and arrival date: total amount, 100% of the stay.
• In case of no show (No show): total amount, 100% of the stay. 

There will be no refund if the client desists of the services voluntarily before his stay is completed.

 

In the event of cancellation due to general force majeure and only during the period affected, the agency will offer alternative dates in the same or similar accommodation or a voucher for the amount paid to date to redeem in a future reservation.

 

MODIFICATION OR CANCELLATION BY THE AGENCY: 

In the event that once the reservation has been formalized and due to force majeure or unforeseeable impossibility and not attributable to the agency, the accommodation could not be occupied by the client, the agency will offer (when possible) to the client other accommodation of similar characteristics. If the client does not accept the alternative accommodation offered and there are no other accommodations available, the agency reserves the right to cancel the reservation / contract and the return of the amount paid by the client, with nothing else to claim from the client.

 

DATA PROTECTION 

In compliance with the provisions of Organic Law 15/1999, of December 13, on the Protection of Personal Data ("LPD") we inform you that by completing the reservation process, your personal data will be incorporated into Company files, in order to provide and offer our services. Likewise, we inform you of the possibility that you exercise the rights of access, rectification, cancellation and opposition of your personal data, the company itself being responsible for the file.